Troubleshooting

Running into issues with your VX360 device or app? This section covers the most common problems and how to solve them.

Whether you’re dealing with connection errors, missing footage, or app behavior, you’ll find step-by-step guidance to get back on track quickly.

My VX360 is not collecting any footagechevron-rightMy Connectivity Widget Stays Inactivechevron-rightMy Footage is Not Uploading to The Cloudchevron-rightI Can't Connect My Device to a Wi-Fichevron-rightI’m Earning Little to No Pointschevron-right

If you still have an issue, please contact our customer supportarrow-up-right.

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