Troubleshooting

Running into issues with your VX360 device or app? This section covers the most common problems and how to solve them.

Whether you’re dealing with connection errors, missing footage, or app behavior, you’ll find step-by-step guidance to get back on track quickly.

My VX360 is not collecting any footageMy Connectivity Widget Stays InactiveMy Footage is Not Uploading to The CloudI Can't Connect My Device to a Wi-FiI’m Earning Little to No Points

If you still have an issue, please contact our customer support.