> For the complete documentation index, see [llms.txt](https://docs.natix.network/vx360/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.natix.network/vx360/troubleshooting.md).

# Troubleshooting

Running into issues with your VX360 device or app? This section covers the most common problems and how to solve them.

Whether you’re dealing with connection errors, missing footage, or app behavior, you’ll find step-by-step guidance to get back on track quickly.

{% content-ref url="/pages/2NfJNVjbf15bEuGIx0vR" %}
[My VX360 is not collecting any footage](/vx360/troubleshooting/my-vx360-is-not-collecting-any-footage.md)
{% endcontent-ref %}

{% content-ref url="/pages/LKzPj2Bj3t5Mv4uki4tJ" %}
[My Connectivity Widget Stays Inactive](/vx360/troubleshooting/my-connectivity-widget-stays-inactive.md)
{% endcontent-ref %}

{% content-ref url="/pages/w7lmRGnnbPHHdaNd9jW9" %}
[My Footage is Not Uploading to The Cloud](/vx360/troubleshooting/my-footage-is-not-uploading-to-the-cloud.md)
{% endcontent-ref %}

{% content-ref url="/pages/7mvRRE1psrORKo9Ux3XW" %}
[I Can't Connect My Device to a Wi-Fi](/vx360/troubleshooting/i-cant-connect-my-device-to-a-wi-fi.md)
{% endcontent-ref %}

{% content-ref url="/pages/yIRsWM2ZulpE3roYstM7" %}
[I’m Earning Little to No Points](/vx360/troubleshooting/im-earning-little-to-no-points.md)
{% endcontent-ref %}

If you still have an issue, please contact our [customer support](https://www.natix.network/ask-ai-vx360).


---

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