NATIX GmbH provides a limited warranty for the VX360, covering defects in material and workmanship under normal use.

Warranty Duration and Terms

The terms, coverage period, exclusions, and claim procedures are defined in the official NATIX Warranty Policy, which is available at:

https://shop.natix.network/policies/refund-policy

For warranty claims or support, please contact us at: [email protected]

NATIX VX360 is supported with regular security updates, vulnerability patches, and backend maintenance for a minimum of 3 years from the date of manufacture.The official end-of-support date for each product batch will be listed in our Help Center at: https://natixnetwork.zendesk.com/hc before the shipping of the product starts.

NATIX GmbH shall not be liable for any direct, indirect, incidental, special, or consequential damages—including but not limited to loss of revenue, profit, data, or use—arising out of the operation, use, or inability to use the VX360, even if NATIX GmbH was advised of the possibility of such damages.

It is the user’s responsibility to ensure compliance with applicable laws, including but not limited to data protection and road safety regulations.

Important Safety Instructions

Please read and follow these instructions carefully before using the NATIX VX360. Failure to do so may result in serious injury, electrical shock, fire, or damage to the device.

• Do not expose the device to water, moisture, direct sunlight, or high temperatures.

• Keep the device away from heat sources and avoid mechanical shocks.

• Do not disassemble, modify, or repair the device yourself.

• Only use original NATIX accessories and charging equipment.

• Ensure the device does not obstruct the driver's view or interfere with airbag deployment zones.

• Keep the device and its components out of reach of children.

At NATIX GmbH, we prioritize the security and reliability of our products. We recognize the essential role that our user community plays in identifying potential vulnerabilities. To facilitate responsible disclosure and continuous improvement, we have established the following Vulnerability Disclosure Policy:

Reporting Contact Information

If you identify a potential security vulnerability in our products, please report it to us via email at:

Acknowledgment Timelines

We commit to acknowledging receipt of reported vulnerabilities within 5 business days of submission.

Status Updates

We will provide periodic updates on the status of our investigation and resolution process at reasonable intervals until the issue is resolved or otherwise closed.

Timely Action on Disclosed Vulnerabilities

We are committed to addressing reported vulnerabilities promptly to mitigate potential risks to our users.

CE Declaration (European Union)

This product complies with the following EU directives:

• RED – Radio Equipment Directive 2014/53/EU

• RoHS Directive 2011/65/EU (and amendment 2015/863/EU)

• General Product Safety Directive 2001/95/EC

• REACH Regulation (EC) No 1907/2006

• WEEE Directive 2012/19/EU

A copy of the EU Declaration of Conformity is available here:

This product bears the CE marking.

UKCA Declaration (United Kingdom)

• The Radio Equipment Regulations 2017

• The Electromagnetic Compatibility Regulations 2016

• The Electrical Equipment (Safety) Regulations 2016

• The Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment Regulations 2012

A copy of the UK Declaration of Conformity is available here:

This product bears the UKCA marking.

FCC Statement (United States)

This device complies with Part 15 of the FCC Rules. Operation is subject to the following conditions:

• This device may not cause harmful interference.

• This device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

Warning: Changes or modifications not expressly approved by NATIX GmbH could void the user's authority to operate this equipment.

Do not dispose of this device with household waste. The VX360 is classified as electronic waste under the European Union’s WEEE Directive (2012/19/EU) and should be returned to a designated collection point for recycling.

The VX360 complies with the RoHS Directive (2011/65/EU).

Please consult your local electronic waste regulations to ensure proper disposal.

The NATIX VX360 is intended solely for data collection in mobile or automotive environments. It captures visual and inertial sensor data for applications such as mapping, navigation, and environmental understanding.

Any other use—including surveillance of private property without explicit consent, integration into safety-critical systems without formal validation, or modification of hardware or firmware—is considered improper. Such use voids all warranties and may violate local or international laws.

As the VX360 may process data that may constitute personal data under certain jurisdictions, data subjects must be informed when their data is collected. To support this requirement, NATIX GmbH provides placards that must be displayed on the vehicle during use of the VX360 device.

You can download the placards and instructions here.