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  • Introduction
    • What’s in the Box?
    • Compatibility & Requirements
    • How to Get Early Access to VX360 App
    • Quick Start Guide
  • Detailed Setup Guide
    • VX360 App Installation
    • App Permissions
    • Pre-onboarding Checklist
    • Link your Tesla Account
    • Plug your VX360 to your Tesla or at Home
    • Pair VX360 With Your App
    • Setup Your Wi-Fi
    • Consent to Data Backup, Sharing & Rewards
    • Device Update
    • Final Checklist Before Driving
    • Switch Phone or Driver
  • Check Connection Between Phone and VX360
  • Your Footage
    • Collecting Footage
    • Uploading Footage
    • Accessing Footage
  • VX360 Economy
    • Drive, Collect, and Upload VX360 Clips to Earn Points
    • Climb Tiers to Earn Monthly NATIX and GEMs Rewards
    • Maximize Your VX360 Rewards: Tips & Tricks
    • Withdraw Your NATIX and Stake $NATIX
  • Device Settings
    • Save or Remove a Wi-Fi
    • Reset Your Device
    • Update Your VX360 Device
  • Data Privacy
    • How is Your Footage Used?
    • How is Your Footage Anonymized?
    • Sensitive Areas & Personal Locations
    • Legal Use of Dashcam
  • Troubleshooting
    • My VX360 is not collecting any footage
    • My Connectivity Widget Stays Inactive
    • My Footage is Not Uploading to The Cloud
    • I Can't Connect My Device to a Wi-Fi
    • I’m Earning Little to No Points
    • I Can't Login to VX360
    • I Want to Change the Car Linked to My VX360
  • Legal, Safety & Compliance Information
    • General Safety Warnings
    • Vulnerability Disclosure Policy
    • Security Support Period
    • Intended Use and Limitations
    • Limitation of Liability
    • Warranty Disclaimer
    • Environmental and Recycling Notices
    • Regulatory Compliance Statements
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  • Resetting your device will:
  • Important Note:
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  1. Device Settings

Reset Your Device

PreviousSave or Remove a Wi-FiNextUpdate Your VX360 Device

Last updated 10 days ago

Resetting your device should only be used as a last resort to resolve issues or if you want to sell your device.

Important: you need to be nearby your device to reset it. Changes will be reflected after 1 hour.

To reset your device to factory settings: Go to Side Menu > Device Settings > Reset My Device

Resetting your device will:

  • Unlink your VX360 from your car and VX360 account.

  • Remove saved Wi-Fi networks from your device.

  • Delete all VX360 clips and associated metadata stored locally on your device

  • Delete all footage pending upload: This will permanently stop the upload of footage currently pending. You won’t earn any rewards for this footage, but it will remain stored locally on your VX360 device.

  • After resetting, you’ll need to reconfigure your device to access the app again. If you don’t plan to set up a VX360 device again, make sure to withdraw your NATIX balance first.

Important Note:

  • Your VX360 account and all earned rewards will remain intact, but you’ll have to reconfigure a device to access your account. If you’re not planning to reconnect a VX360 device, be sure to withdraw your NATIX balance.

  • Any footage backed up to your cloud will be retained.

  • Locally stored footage on your device will be preserved: to delete this footage, you’ll need to manually connect your VX360 device to a computer and remove the files.