Ensure your Connectivity Widget is Active while driving. Check this article.
Ensure you are uploading footage after driving. Check this article.
Update your VX360 device to the latest version.
Make sure all required App permissions have been granted: Location, Bluetooth, Data / Battery usage.
Drive in good visibility conditions—avoid nighttime, sun glare, heavy snow/rain, or fog.
Ensure your cameras are clean and not obstructed.
Maintain Speed: To ensure your footage is clear and eligible for earnings, you must drive between 2 and 80 km/h. If you have more than 20 GB of pending uploads, the required speed range changes to 5–50 km/h.
Drive during Daytime: You need to drive between 05:00 and 22:00 to be eligible for rewards, as this timeframe ensures the collection of high-quality clear footage.
Keep your phone in a stable position while driving—place it on the center console/charging pad or use a phone mount. Avoid keeping it in your pants, bag, or jacket.
Make sure the VX360 App is running (or in the background) to maintain proper communication with your VX360 device while driving.
Upload VX360 clips within 24 hours of collection to maximize rewards.
Wait up to 48 hours for the clips to be verified after they have been uploaded.
If you still have an issue, please contact our customer supportarrow-up-right.
Last updated 8 months ago
