My Footage is Not Uploading to The Cloud

• Uploading footage doesn’t require your phone to be nearby.

• The app UI may take some time to reflect the upload status—leave the device plugged in and check the app again after 1–2 hours.

• The VX360 device will automatically start uploading whenever your car is parked and the device is within range of a saved Wi-Fi network.

• Your VX360 device needs to be plugged to power, if your Tesla goes to sleep it might interrupt uploading unless enable Sentry or enable "Keep Accessory Power On"

---

Located on the Home Screen, the upload widget helps you checking your footage upload status:

To troubleshoot, it’s important to distinguish whether the device isn’t collecting footage or isn’t uploading footage.

• If you keep seeing the “Start Collecting” widget after your drive, your VX360 isn’t collecting any footage — you need to go here to troubleshoot!

My VX360 is not collecting any footage

• If you see the ‘Pending Upload’ widget on the home screen, your VX360 is collecting footage. However, if it stays in this status even when connected to Wi-Fi you’re in the right place to troubleshoot!

Troubleshooting Checklist:

• Ensure your VX360 App is updated to the latest version.

• Update your VX360 device to the latest version.
• Ensure your VX360 device is within range of a known stable Wi-Fi. We recommend connecting the VX360 to a Wi-Fi with at least 20 Mbps for optimal usage.

• Ensure the VX360 device is properly plugged into the Tesla USB glovebox port or any power source at home.

• The UI will only update after 30 minutes, no need to worry if you don't see uploading starting as soon as device is connected to Wi-Fi

• While you’re near your VX360 and connected to a stable Wi-Fi network: Open Side Menu > Device Settings > Configure Wi-Fi.

• In the list of saved Wi-Fi, make sure your network shows as "Connected"

• In last resort, try to remove your saved Wi-Fi and reconnect again. More information here.
• Your Tesla needs to be awaken for the device to be powered. You can either:

  • In your Tesla dashboard: Go to Controls > Charging > Keep Accessory Power On

  • or enable Sentry Mode to power your device when your car is parked.

  • If you don't have the Keep Accessory Power On option available yet or don't want to activate Sentry Mode, plug your device at home in range of your saved Wi-Fi to start uploading

• Try to plug your VX360 device closer to your router and leave it 1-2 hours before checking if it has uploaded any footage.

If you still have an issue, please contact our customer support.