My Footage is Not Uploading to The Cloud

• Uploading footage doesn’t require your phone to be nearby.

• The app UI may take some time to reflect the upload status—leave the device plugged in and check the app again after 1–2 hours.

• The VX360 device will automatically start uploading whenever your car is parked and the device is within range of a saved Wi-Fi network.

• Your VX360 device needs to be plugged to power, if your Tesla goes to sleep it might interrupt uploading unless enable Sentry or enable "Keep Accessory Power On"

Located on the Home Screen, the upload widget helps you checking your footage upload status:

To troubleshoot, it’s important to distinguish whether the device isn’t collecting footage or isn’t uploading footage.

• If you keep seeing the “Start Collecting” widget after your drive, your VX360 isn’t collecting any footage — you need to go here to troubleshoot!

• If you see the ‘Pending Upload’ widget on the home screen, your VX360 is collecting footage. However, if it stays in this status even when connected to Wi-Fi you’re in the right place to troubleshoot!

Troubleshooting Checklist:

• Ensure your VX360 App is updated to the latest version.

• Update your VX360 device to the latest version.

• Ensure your VX360 device is within range of a known stable Wi-Fi. We recommend connecting the VX360 to a Wi-Fi with at least 20 Mbps for optimal usage.

• Ensure the VX360 device is properly plugged into the Tesla USB glovebox port or any power source at home.

• The UI will only update after 30 minutes, no need to worry if you don't see uploading starting as soon as device is connected to Wi-Fi

• While you’re near your VX360 and connected to a stable Wi-Fi network: Open Side Menu > Device Settings > Configure Wi-Fi.

• In the list of saved Wi-Fi, make sure your network shows as "Connected"

• In last resort, try to remove your saved Wi-Fi and reconnect again. More information here.

• Your Tesla needs to be awaken for the device to be powered. You can either:

  • In your Tesla dashboard: Go to Controls > Charging > Keep Accessory Power On

  • or enable Sentry Mode to power your device when your car is parked.

  • If you don't have the Keep Accessory Power On option available yet or don't want to activate Sentry Mode, plug your device at home in range of your saved Wi-Fi to start uploading

• Try to plug your VX360 device closer to your router and leave it 1-2 hours before checking if it has uploaded any footage.

If you still have an issue, please contact our customer support.