My VX360 is not collecting any footage

• To collect VX360 clips, your phone must be in the car and remain stable while driving.

• The app needs to be in the background or foreground to increase earnings from VX360 clips collection.

• Only plug your VX360 device into the Tesla you originally configured it with.

• Collection of Dashcam and Sentry footage don't require your phone to be in the car with your device.

• Place your phone on the Tesla charging pad or a phone mount. The app UI may take some time to update—just keep your phone stable during the drive, and the UI will refresh few minutes after you’re parked and display "Pending Footage".

• While you’re driving or when your car is parked with Sentry Mode enabled, your VX360 should be collecting footage.

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To troubleshoot, it’s important to distinguish whether the device isn’t collecting footage or isn’t uploading footage.

• If you see the ‘Pending Upload’ widget on the home screen, your VX360 is collecting footage. However, if it stays in this status even when connected to Wi-Fi — you should have a look here to troubleshoot!

My Footage is Not Uploading to The Cloud

If you keep seeing the “Start Collecting” widget, your VX360 isn’t collecting any footage—you’re in the right place to troubleshoot!

Troubleshooting Checklist:

• Ensure your VX360 App is updated to the latest version.

• Update your VX360 device to the latest version.
• Check Your Connectivity Status: it should be "active" while you are in your car. If it stays "inactive" when you're in your car, please go here.

Verify your VX360 Device Setup

• VX360 device should be plugged into the Tesla USB glovebox port.

• Open the Tesla dashcam settings Controls > Safety > Dashcam and ensure it is set to Auto or Manual mode.

• A grey or red dot should be displayed next to the dashcam icon in your expanded app launcher.

• If the dashcam icon doesn’t turn grey or red: unplug and reconnect the VX360. If the issue persists, try using a different cable.

• In your Tesla dashboard : Controls > Charging > Keep Accessory Power On. This ensures your device stays powered even when your Tesla goes to sleep.

• Maintain Speed: To ensure your footage is clear and eligible for earnings, you must drive between 2 and 80 km/h. If you have more than 20 GB of pending uploads, the required speed range changes to 5–50 km/h.

• Drive during Daytime: You need to drive between 05:00 and 22:00 to be eligible for rewards, as this timeframe ensures the collection of high-quality clear footage.

• Keep your phone in a stable position while driving—place it on the center console/charging pad or use a phone mount. Avoid keeping it in your pants, bag, or jacket.

• Ensure your app runs in the background (or foreground) and logged in while you drive. Regularly open the app in the foreground to make sure everything works!

If you still have an issue, please contact our customer support.