My Connectivity Widget Stays Inactive

Located on the Home Screen, the connectivity widget helps you monitor the connection status between your phone and the VX360 device, ensuring seamless footage collection.

Note: An inactive status isn’t necessarily a problem—it simply means your phone isn’t currently connected to your VX360. You can still upload any pending footage.

However, if you want to start driving and collecting footage for rewards, your connectivity widget must be active.

• Ensure your VX360 app is updated to the latest version.

• Update your VX360 device to the latest version.

• Make sure you’re using the same phone you used to set up your VX360 device. If not, it must be a phone on the same platform (Android or iOS).

• Ensure Bluetooth is enabled on your phone.

• Verify that GPS is turned on.

• Check that all required phone's permissions have been granted.

• Make sure your phone has an active internet connection while driving (Wi-Fi or mobile data).

• Keep your phone within 2 meters of your powered VX360 device.

• If the connectivity widget shows “reconnecting” while you’re driving, don’t worry—this is normal Bluetooth behavior and won’t affect your rewards.

If you still have an issue, please contact our customer support.